Returns

Returns

Our return policy lasts 15 days. If 15 days have passed since the delivery of your purchase, unfortunately, we cannot offer you a refund or an exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Some types of products are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept returns for personal hygiene products, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Certain health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Partial refunds

There are certain situations where only partial refunds are granted, if applicable:

Books with obvious signs of use.
CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened.
Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error.
Any item returned more than 15 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received the item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then, contact your credit card company, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund appears in your account.

If you have done all of this and you still have not received your refund, please contact us at:

ovemilio15@gmail.com

Sale items

Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.

If you need to exchange an item for the same product, please contact us at:

ovemilio15@gmail.com

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the return. Once the returned item is received, a gift certificate will be sent to you.

If the item wasn’t marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be notified about your return.

Shipping

To return your product, please contact us first at ovemilio15@gmail.com for return instructions.

Customers are responsible for return shipping costs, unless the item was received damaged, defective, or incorrect due to an error on our part.

Original shipping costs are non-refundable. If a refund is issued, the cost of return shipping may be deducted from it.